Community Care Ambulance relies on GPS and mobile computing for informed critical decision making
CALGARY, AB – January 20, 2009
Located in Ashtabula, Ohio, Community Care Ambulance has implemented Mentor Engineering’s EMS solution in order to improve information management, reduce unnecessary voice communication, and speed their delivery of service.
Previously, Community Care Ambulance relied entirely on radio and phones to carry out all communication between crews and dispatchers. Vehicle crews had to call dispatch to provide status and location updates, resulting in excessive internal phone volumes and a dependence on manual processes when making critical decisions.
“We found that our dispatchers were spending more time talking to our crews than to our customers,” explains Julie Rose, Executive Director for Community Care Ambulance.
With Mentor’s technology, dispatchers now have the tools at their fingertips to make better informed decisions and deliver a higher level of customer service. “Because we provide service over such a large geographic area, this technology enables us to know exactly where our vehicles are in order to give the client an accurate ETA,” explains Julie.
Designed specifically for the EMS industry and running on Mentor Ranger® in-vehicle computers, Mentor’s EMS Mobility software application enhances vehicle crew/dispatch communication and allows for quick and accurate call dispatching. Crews can update their status in real-time, automatically providing location, mileage, and time data back to dispatch.
Mentor EMS Mobility also offers a single point of crew login, two-way messaging, turn-by-turn navigation, and GPS-based Automatic Vehicle Location (AVL) technology. Vehicle telematic data reporting monitors speed thresholds and tracks mileage to regulate driver behavior while improving operational safety.
“This technology has freed up a lot of time for dispatchers so that they can make more informed and proactive decisions. With the GPS integration, we have a higher level of integrity in our time stamp and mileage data,” says Julie.
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About Mentor Engineering
Founded in 1988, Mentor Engineering designs and manufactures flexible mobile computing and GPS solutions that increase the efficiency and productivity of fleet operations. Mentor is distinguished by technical innovation and services including system integration, training, and on-going support. Read more at www.mentoreng.com.
