Sometimes developers just can’t find the off-the-shelf call center call recording solutions they need and/or don’t have the time and resources to create their own solutions. Fortunately, a few beneficial alternatives can combine internally developed and commercially available products into the right solution. Doug examines how NuComm International, a large outsource call center and customer relationship management service provider that enables clients to communicate with existing and potential customers using automated voice, resolved their call center recording dilemma quickly and effectively.